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Messaging Setup

Get a carrier account, connect Twilio or Vonage, get your toll-free number approved, and handle STOP and HELP.

TextScaleHQ sends through your own Twilio or Vonage account. These guides cover getting an account and a toll-free number, connecting it, getting the number approved by the carrier, and making sure STOP and HELP work.

  • Get a Twilio or Vonage account — Open an account, upgrade it, and get a toll-free number, with what it costs.
  • Connect Twilio — Paste your Account SID and Auth Token, choose the sending number, and what to do when Twilio turns the keys down.
  • Connect Vonage — Paste your signature secret, API key and secret, choose the sending number, and fix rejected replies.
  • How toll-free approval works — Register a toll-free number with Twilio or Vonage: the form, the review, and what to do if it is rejected.
  • Replies, STOP and HELP — Make sure replies reach us, what STOP does, and set up your HELP reply on Twilio or Vonage.