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Get in touch

Email is the fastest way to reach us. Pick what it’s about below and your email opens with the subject filled in, so we can sort it quickly.

[email protected]Search the docs
Pick a topic

What’s it about?

Each one opens an email to the same inbox, with the subject filled in. Pro plans get the fastest replies.

Questions before you sign up

Pricing, plans, whether TextScaleHQ fits the way you text, or moving over from another platform.

Include
  • How many contacts you have and how often you text
  • The platform you use now, if any
Email us See pricing

Help with your account

Connecting Twilio or Vonage, toll-free approval, a campaign that didn’t go out, or anything on a screen that looks wrong.

Include
  • The business name
  • What you did and what you saw. A screenshot helps.

Never send your Auth Token, API secret or password. We’ll never ask for them.

Email us Search the docs

Billing and your plan

Invoices, a declined card, changing or canceling your plan, or changing the email you sign in with.

Include
  • The email you sign in with
  • The invoice number, if it’s about one
Email us Payments and invoices

Agencies and partners

Running texting for several clients or locations, or an idea for working together.

Include
  • How many clients or locations
  • What you use for them today
Email us SMS for agencies

Privacy and your data

Ask what we hold about you, or ask us to correct or delete it.

Include
  • Your phone number or email, so we can find it
  • What you’d like us to do
Email us Privacy Policy

Report a text or a link

Got a text you didn’t sign up for, or a tsqgo.com link that looks wrong? Here’s how to stop it and tell us.

How to report it
Report

Report a text or a tsqgo.com link

tsqgo.com is TextScaleHQ’s short-link service. Businesses that text with TextScaleHQ send their links through it, so the links stay short and the business can see how many people tap. Each link opens the page the business chose.

Every business on TextScaleHQ needs your consent to text you. If a text reached you without it, or a link leads somewhere it shouldn’t, tell us.

Report it by email
  1. Stop the texts

    Reply STOP to the text. You’re opted out of that business at once, and it can’t text that number again unless you reply START or sign up again yourself.

  2. Send us the details

    Email the tsqgo.com link (copy it, you don’t need to open it), the number that texted you and when it arrived.

  3. We look into it

    We can turn off a single link, every link from a business, or every link to a website, and we suspend businesses that break our messaging rules.

Before you write

The answer may already be here

Quick startSign-up to your first campaignConnect TwilioWhere to find your Account SID and Auth TokenToll-free approvalWhat carriers check, and fixing a rejectionWhen a campaign doesn’t go outEvery reason, and what to doChange or cancel your planUpgrades, downgrades and cancelingFAQCarriers, countries and limits
Details

Company details

Company
TextScaleHQ
Based in
Florida, United States
Short links
tsqgo.com is TextScaleHQ’s link service

Questions

Can I call you?

We help by email, so every answer is in writing and easy to forward. Write to [email protected].

Is tsqgo.com safe?

tsqgo.com is TextScaleHQ’s short-link service. A tsqgo.com link opens the page chosen by the business that texted you. Each link is checked when the campaign is saved, and we can turn off any link at any time. If one looks wrong, report it on this page.

How do I stop texts from a business that uses TextScaleHQ?

Reply STOP to any of its texts. You’re opted out of that business at once. To get its texts again, reply START.

How do I change the email I sign in with?

Email us from the address you sign in with and tell us the new one. We change it for you, and your billing email changes with it.