A flat plan. Your carrier’s price per text.

BYOC stands for Bring Your Own Carrier. Instead of buying message credits from us, you connect your own Twilio or Vonage account. We charge a flat monthly fee for the software, and you pay the carrier directly at its own rate. For US texts on Twilio that's $0.0083 a text plus carrier fees, about 1.3 cents all in.

Yes, or a Vonage account. Both are free to create, and connecting one under Messaging Setup takes a few minutes. No number yet? Buy a toll-free number on your own Twilio account without leaving TextScaleHQ ($2.15 a month, billed by Twilio), and we file its toll-free verification for you. Already have a 10DLC number you registered yourself? Connect it and send.

If your number is already approved in your Twilio or Vonage account (a verified toll-free number, or a 10DLC campaign you registered yourself), you can send as soon as you connect it. A new toll-free number has to be verified by the carriers before it can send, which usually takes a few business days. We check your details and file the verification for you. While you wait, import contacts, put up a signup form and draft your first campaigns. Campaigns wait until the number is verified, so nothing goes out from a number the carriers would block.

For US texts, Twilio charges $0.0083 a text, and the mobile carriers add a pass-through fee of about $0.004. That's roughly 1.3 cents a text, so 10,000 texts cost about $126. A toll-free number is $2.15 a month. No volume contracts, no minimums, and you can see every charge in your own Twilio console.

There's no inbox. TextScaleHQ handles the replies that matter: STOP, START and HELP, plus the keywords people text to join your list. Other replies aren't stored, which is why your texts never ask people to reply with anything else. If you need two-way conversations, use a different tool. If you need promos, offers and opt-in campaigns, we're built for exactly that.

Texts only arrive between 8 AM and 8 PM where each person lives, worked out from their area code, and inside your business's own 8 AM to 8 PM. Texas numbers wait until 9 AM, and until noon on Sunday. A campaign goes out in waves as 8 AM reaches each time zone, and one still sending at 8 PM pauses for the night and finishes in the morning. It's automatic; there's nothing to set up.

TextScaleHQ is built for texting customers in the US. Signup forms take US mobile numbers, and the numbers we buy and verify for you are US toll-free numbers. If most of your list is outside the US, check with us before you sign up.

As fast as your number allows. TextScaleHQ sets the sending speed for your number type and slows down when the carrier asks, so nothing gets dropped. On a big list, quiet hours matter more than speed: texts go out as 8 AM reaches each time zone.

Yes. If you've already registered a 10DLC campaign in your own Twilio or Vonage account, connect the number and send. We don't file 10DLC registrations ourselves. Toll-free is the kind we register for you.

Yes, automatically. When someone replies STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT or REVOKE), they're opted out of that business and left out of every future campaign from it. Opt-outs stay with the business they were sent to, which matters when you text for several brands or clients. Nobody can add an opted-out number back, by hand, by import or through Zapier; only the person can rejoin, by texting START. Opt-out and consent records are kept for 4 years, even after you delete a business.

Every plan includes a webhook that adds contacts from Zapier, Make, your CRM, your booking system or anything that can send an HTTPS request, with step-by-step guides for the common ones. There's no outbound API for creating campaigns yet.