Delete your account

Deleting your account removes it and everything in it, for good: every business, contact, campaign, webform and log. It can’t be undone. If you only want to stop paying, cancel your plan instead and keep everything; see Change or cancel your plan.

Before you delete#

• Download what you want to keep. The first step of the delete links to your contacts (one spreadsheet of everyone), your consent record, your consent proof and, if you have any, your invoices (on Billing). After the delete you can’t get them.
• Your plan is canceled right away. The days left in your billing period aren’t refunded. Rather use them? Cancel your plan now, and delete the account after it ends. In a free trial, a plan you picked is canceled and your card isn’t charged. A payment that didn’t go through isn’t charged either.
• Your Twilio or Vonage account isn’t touched. Your numbers stay there, and keep costing money, until you release them there.

Delete your account#

Open Account in the sidebar, then Security. Under Danger zone, press Delete account.

The first step says what goes and what’s kept, with the links to download. With a plan running, it says what happens to it, and Cancel your plan instead opens Billing with the cancel dialog. Enter your password and press Continue.

The final step gives the real numbers: how many businesses and contacts are deleted, with every campaign, log and form. With a plan running, tick the box to say you understand it ends now. Type DELETE and press Delete my account.

You’re signed out straight away, and the sign-in page says the account was deleted. We email a confirmation to the address the account had. For a big account, the last of it is removed in the background, usually within the hour.

What’s kept#

Opt-out and consent records are kept for 4 years after the delete. They’re the legal record of who agreed to get your texts and who opted out. You can’t see them once the account is gone, so download your consent record and your consent proof first if you want a copy.