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Compliance

The rules every text follows, what counts as opt-in, how opt-outs work, and when texts go out.

US law (the TCPA) and the phone carriers set rules for marketing texts: get permission first, say who you are, let people stop, and don’t text at night. TextScaleHQ builds most of them into every text. These guides cover what’s done for you and what’s up to you, what counts as opt-in, how opt-outs and START work, and when texts go out.

  • How we keep your texts compliant — What TextScaleHQ does for every text, what's up to you, and what isn't covered for you.
  • What counts as opt-in — Who you can text, what doesn't count, how each way of joining is recorded, and getting the proof out.
  • Opt-outs, STOP and START — The words that opt people out, what happens next, unsubscribing someone yourself, and how people come back.
  • When texts go out — Sending hours on each person's clock, welcome texts, the 24-hour skip, and how often you said you'd text.